wedding invitation

contractual conditions of floral services

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Contractual Conditions

FOR SUPPLY OF FLORAL and DECORATION SERVICES

1. SUBJECT
1.1 The following General Terms and Conditions regulate all contracts to be concluded between the Supplier and the Customer receiving the Supplier's offer (hereinafter referred to as "Customer") concerning the supply of services, products and / or rental of goods by the Supplier (hereinafter referred to as "Services" for the sake of brevity).

1.2 Exceptions or modifications to these General Terms will be valid only if expressly accepted in writing by the Supplier and will have value only for the supplies to which they refer. Therefore, any provision, introduced by the Customer, that is in contrast or in addition to these General Conditions, will be considered null and void unless it is expressly accepted in writing by the Supplier.

2. METHOD OF BOOKING SERVICES
2.1 The Booking Method guarantees the Customer the Accepted Services described in the offer presented by the Supplier for the date of the event in question, subject to specific and particular conditions indicated in this document. The Supplier requests for the booking the sign of this contract and a non-refundable security deposit equal to 30% of the total offer.

2.2 In order to make the booking of services valid, the Customer must fill in all parts this document with personal data and signing for acceptance on each page. This document will be automatically sent by e-mail to lillafloraldesign@gmail.com
The customer will receive the security deposit invoice and will have to pay by PayPal, credit card or bank transfer unless otherwise indicated by the Supplier on the current account indicated inside the invoice. Upon payment receipt by the Supplier, the reservation is complete and the Services for the date are guaranteed.

3. CHANGES
3.1 The Customer may request that changes be made to the Services requested up to 30 days before the event. Any kind of variation to the offer or project submitted is allowed but the reduction of the initial cost is not allowed; The customer may request addition of services or deletion but the new total cost of services must be equal to or higher than the initial one. In this case, the Supplier will quantify the Customer with the increase in the fee resulting from any additional charges that are necessary due to changes in requests and additional services, and will indicate the new costs. The Customer's right to change will cease 30 days before the event: no changes to the offer or the project will be accepted.
In any case, the Supplier is entitled to withdraw from the contract if the previous conditions are not respected, or if the changes involve significant changes in the nature of the Service requested.

3.2 The Supplier will not introduce changes or additions to the Services with respect to the contractual conditions, without the Customer's authorization. However, if the Customer does not give his consent to changes or additions deemed indispensable by the Supplier for a performance of the Service in a workmanlike manner, the Supplier will be exempted from any and all liability and will not provide any warranty for the Service in question, without prejudice to the rights referred to in Article 1660 of the Civil Code.

4. EXTERNAL COLLABORATIONS
4.1 The Customer acknowledges and accepts that the Supplier makes use of external collaborations (for example, freelance professional florists) to carry out all or part of the services that are the object of the Services.

4.2 The Supplier guarantees about the adequate professional preparation of the external subjects to which he will entrust the requested services, and the control of the same in all the phases of the service realization process.

5. CHECKS IN OPERATION

The Customer will have the right to check during the execution of the requested Services, at his own expense. Any access to the Supplier's premises will require prior agreement with the Supplier regarding timing and procedures.

6. TERMS OF PAYMENT
6.1 In order to guarantee the services for the date of the event, the Supplier requests a reservation of the services (see point 1.) by paying a non-refundable security deposit equal to 30% of the total amount. This allows the Supplier to start processing the customized project and plan the details. About 4-5 weeks before the event the Supplier issues a final invoice and asks the Customer to pay the balance remaining. The Supplier will then finalize the operational project and conclude the flower purchase order.

6.2 Unless otherwise agreed otherwise, all payments must be sent to the Supplier by PayPal, credit card or bank transfer to the account indicated by the Supplier.

6.3 In case of non-payment, in whole or in part, of the consideration at one of the established deadlines, the Supplier reserves the right to charge the Customer, without the need for a formal notice, the interests pursuant to article 4 of the Legislative Decree No. 231 of October 9, 2002 until the date of the actual payment.

6.4 Without prejudice to the foregoing, non-payment of the Services, even within a period of 5 (five) days from the established expiry date, gives the Supplier the right to immediately terminate the contract to which the payment refers pursuant to Article 1445 of the Civil Code.

7. DELIVERY
7.1 The Supplier reserves the right to make partial deliveries, at the time and to the extent that the individual parts of the Service are ready for delivery. This can happen, for example, in the case of services with large structures, elaborate or with extended installation times. In such cases, the Supplier reserves the right to make arrangements with the Venue or place of the event for timing and days of delivery.

7.2 The delivery and execution times of the Services are indicative and not exhaustive, unless expressly agreed in writing between the parties. The aforementioned delivery terms are in any case exceeded by the occurrence of any causes not attributable to the Supplier.

8. WARRANTY AND LIABILITY
8.1 The floral services and decorations will be made with the freshest flowers of extra quality. All goods and objects used for the decoration of the event will be of the highest quality possible and in excellent condition.

8.2 The Supplier warrants that the Services offered are carried out in a workmanlike manner by internal and / or external personnel with proven qualifications and professional experience, subjected to constant monitoring at all stages of the service provision process.

8.3 The floral services and the dimensions of the compositions will be in harmony and proportion to the environment and available space.

8.4 The Supplier will make every effort to supply the exact floral type and materials described in the project. It is rarely necessary to make specific flower substitutions due to the particular weather conditions of the seasons, natural acts or delivery problems. The supplier will make substitutions if necessary by selecting similar flowers as type, color, shape and quality equal or superior to those indicated in the project.

8.5 The Supplier guarantees the quality control of the services in place through the presence of its staff throughout the day of the event for the control of the decorations for candle control and for the dismounting of objects and disposal of the flower at the end of service. The control and dismounting service is included in the price up to 23.00. In addition to this time, the Supplier is entitled to the extra payment of the service for an amount that may vary according to the specific case. The Customer has the right to request information about the specific amount directly to the supplier not earlier than 30 days from the event, the right to establish the amount still remains with the Supplier.

8.6 Only and only the Supplier's staff is authorized to handle, move, remove, modify any decoration, floral service, object inherent to services. Nobody else is authorized. The Customer assumes full responsibility for any personal injury or damage due to this.

8.7 The Supplier assumes no responsibility for direct or indirect damages that may be caused to the Customer or Third Parties deriving from malfunctions of equipment or materials not owned by the Supplier or not supplied (such as owned by the client or resident in the location or hired by the customer from others) or - even if supplied - NOT assembled or used during the performance of the service or supply, for example, if hired by the Customer but by him installed or mounted.

8.8 All goods hired for the realization of the services remain the property of the Supplier. The Customer assumes full responsibility and will pay for any loss, damage or breakage of the goods with full commercial value of sale; immediate payment is required to the Customer. We do not accept unauthorized repairs.

8.9 The Customer is responsible for all the hired goods and decoration services for the duration of the event: from the moment of arrival of the goods in the Venue until the end of the event and to the presence of guests or staff of external suppliers in the Venue.

8.10 The Customer or whoever will assist him to check the rented equipment, both at the time of delivery and at the time of return. We do not accept complaints when the customer or someone for him, does not assist in the control over rental property or services. Goods delivered on which no written findings are written are considered accepted or recognized in an excellent state of conservation.

8.11 No warranty applies, and the Supplier will not be liable for any service, if the Customer is not in compliance with the payments, if he or third parties not under the control of the Supplier have made changes or interventions on the materials incorporating the Services or used for purposes other than their normal destination, as well as in all cases of damage arising from the fault or negligence of the Customer or third parties not subject to control by the Supplier.

9. IMPOSSIBILITY TO PERFORMING THE SERVICE

In any case, the Supplier will not be liable to the Customer if the fulfillment of the contract for the provision of the Services is delayed, made impossible or excessively burdensome due to unforeseeable events not attributable to it. These events include, but are not limited to, the following: natural events (such as fires, floods, floods, earthquakes), acts of any public authority, explosions, accidents, wars, insurrections, sabotage, acts terrorism, pandemics, epidemics, national strikes, disruptions of supplies and other essential elements for the provision of the Services. If, for reasons not attributable to the Supplier or to the Customer, the realization of the Services and / or the delivery to the Customer of the relative materials and / or the execution of any other Supplier's obligation remains suspended, each party shall have the right to resolve the contract without any responsibility whatsoever against the other party. The provisions of art.1672 of the Civil Code remain unaffected.

10. WITHDRAWAL

The Customer has the right to withdraw from the contract for the supply of the Services even if it has already been started. In this case, the Customer will be required to pay the entire fee agreed for the Service, which must be paid to the Supplier within 10 (ten days) from the date of the request. The Supplier's right to request compensation for any further damage suffered is reserved.

11. EARLY RESOLUTION

The Supplier has the right to immediately terminate the contract for the supply of the Services, as well as in the cases expressly provided for by these General Conditions and by law, if any change in the economic conditions of the Customer intervenes that compromises their ability to meet their obligations or in the case in which the Customer is placed, by way of example, in liquidation, is subject to bankruptcy or other bankruptcy proceedings, or is in any case in a state of insolvency. In this case, the Supplier will have the right to request the entire payment in a single solution of what is still owed by the Customer.

12. CONFIDENTIALITY
12.1 The Supplier and the Customer mutually agree to keep strictly confidential, and to use exclusively for the purpose of executing the contract for the supply of the Services, all the informations and documentation exchanged between them regarding the Service or project or in any case their business, said information technical, technological, productive, commercial, corporate, administrative, financial or company in general. The exception to the obligation of confidentiality is information that is in the public domain at the time it is communicated, or becomes subsequently due to fact not attributable to the party who received it, as well as information whose disclosure is necessary by law or required by the Judicial Authority or by other Public Authorities.

12.2 The Supplier ensures that the internal and external staff used for the provision of the Services is subject to the aforementioned obligation of confidentiality.

13. SPECIAL COVID-19 POLICY

We are happy to inform customer with our special additional policy created for Covid-19 emergency, to better protect our couples and their money.
- In case to Postpone the event, in a limit of year 2022-2023, deposit paid will be used for booking floral services for the new date, NO other deposit or surcharge will be asked, the deposit will be used in total for new booking. This conditions is additional and does not substitute our contractual conditions at point 6. - Terms of payment : it remains unchanged.

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